Shipping policy

Fentrio Shipping Policy

Order Processing

Fentrio processes orders after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, and other circumstances.

Shipping Destinations

Fentrio currently focuses on serving customers in the United States and Canada. Available shipping destinations are shown at checkout.

Shipping Costs

Shipping charges are displayed at checkout before payment is completed. For orders shipping to the United States, our current standard shipping rate is US$5.99.

Shipping charges for other destinations may vary depending on the delivery location and the available shipping options.

Estimated Delivery Times

For the United States, the current estimated standard delivery time is 5–8 business days. Delivery estimates are not guaranteed and may vary due to the destination, carrier operations, customs procedures, weather, or other circumstances outside our control.

Delivery estimates for Canada may vary. Please refer to the available shipping information at checkout.

Order Tracking

Where tracking information is available, it will be provided after the order has been shipped. Tracking updates may take some time to appear in the carrier’s system.

Delays and Delivery Issues

Fentrio is not responsible for delays caused by carriers, customs, weather, incorrect delivery information provided by customers, or other circumstances beyond our reasonable control. If your order appears delayed or you experience a delivery problem, please contact us through the contact information published on our website.

Incorrect or Damaged Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and relevant photos so we can review the issue and help determine an appropriate resolution.

Contact Us

For questions about shipping or an existing order, please use the contact information published on the Fentrio website.