Refund policy

Fentrio Return and Refund Policy

Return Request Period

Customers may request a return within 30 days of receiving their order. To be eligible, the item should be unused, in its original condition, and accompanied by proof of purchase, unless the item is defective, damaged, incorrect, or applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and clear photographs where available. We will review your request and determine an appropriate resolution, which may include a replacement or refund.

How to Request a Return

To request a return or refund, contact us using the contact information provided on our website. Please wait for return instructions and authorization before sending any item back. Unapproved returns may be delayed or refused where permitted by law.

Return Shipping Costs

For returns due to a change of mind, customers may be responsible for return shipping costs where permitted by law. If an item is defective, damaged, or incorrect, contact us before returning it so we can explain the available options.

Refund Processing

Once an approved return is received and inspected, or a refund is otherwise approved, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable. Your statutory cancellation rights, where applicable, remain unaffected.

Exceptions and Legal Rights

Some items may not be eligible for return for reasons permitted by law. Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

Contact Us

For return, refund, or cancellation requests, please use the contact information published on the Fentrio website.